Return and Refund Policy

Our Return and Refund Policy explains how you can request returns, replacements and refunds for eligible APNKART products. You can request a return within the applicable return period after delivery.

Please review this Return and Refund Policy before submitting a request. You can also contact our customer service team at contact@apnkart.com if you need help.

Easy Return and Refund Policy

At APNKART, we offer an easy return policy for eligible products. You can request a return, replacement or refund within 5 days of delivery.

In addition, we accept partial returns. Therefore, you can request a return for one or more products from a multiple-item order.

However, the product must meet our return conditions. Please check the eligibility requirements before submitting your request.

How to Request a Return

You can follow these simple steps to request a return, replacement or refund.

Step 1: Contact Customer Service

First, email our customer service team at contact@apnkart.com within 5 business days of receiving your order.

Step 2: Share Your Order Details

Next, provide your order ID and explain your return, replacement or refund request.

Also, send a clear image of the product and your invoice. This information will help our team review your request.

Step 3: Product Pickup

After we approve your request, we will arrange a pickup within 2–4 business days.

Once we receive the product, our team will check its condition and packaging. After verification, we will start the refund or replacement process.

Therefore, please return the product with its original packaging, seals, labels and barcodes intact.

Return and Refund Eligibility

Our Return and Refund Policy applies only to eligible products.

We do not accept returns or exchanges in the following cases:

• The product has damage from misuse or overuse.
• The product does not have its original packaging, price tags or labels.
• The product does not include its original accessories or freebies.
• The original packaging has significant damage.
• Someone has tampered with the product serial number.
• The product falls under the Seller’s or Manufacturer’s warranty.
• The customer has used or altered the product.
• The customer submits the request after the eligible return period.
• The product was provided as a free item by the brand.

Products Not Eligible for Return

Some categories have specific return restrictions because of their nature or usage.

Customized Products

Customized products, such as lipsticks, compacts and mascaras, may not qualify for returns.

These products may form part of selected promotions or may be ordered specifically for customers. Therefore, we may not accept returns for such products.

Personal Care Appliances

We do not accept returns for certain personal care appliances because of hygiene requirements.

Special Promotions

Certain marketing campaigns and mega sale periods may have special return, replacement or refund rules.

Therefore, please check the promotion banner for the applicable terms. If you need clarification, contact our customer service team at contact@apnkart.com.

Damaged, Defective or Wrong Products

We carefully check products before they leave our warehouse. However, a product may occasionally get damaged during shipping or transit.

If you receive a damaged, defective or wrong product, you can request a replacement or refund.

Please contact us within 2 business days of receiving your order.

Step 1: Contact Customer Service

First, email our customer service team at contact@apnkart.com within 2 business days of delivery.

Step 2: Share Product Details

Next, provide your order ID and explain the issue.

Also, send clear images of the product and your invoice. These details will help our team review your request.

Step 3: Product Pickup

After we approve the request, we will arrange a pickup within 2–4 business days.

Once we receive the product, our team will check its condition and packaging. After that, we will start the replacement or refund process.

Therefore, please keep the original packaging, seals, labels and barcodes intact.

Replacement Policy

Replacement depends on product availability.

If the requested product is available, we will arrange the replacement. However, we may not always have the replacement product in stock.

In that case, we will refund the full eligible amount according to our Return and Refund Policy.

Do I Have to Return a Free Gift?

Yes. If your order includes a free gift, you must return the gift with the original product.

Therefore, please include all complimentary products when you return an eligible item.

Can I Return Part of My Order?

Yes. You can request a return, replacement or refund for individual items from a multiple-item order.

However, you must return the complete product and all its components. This includes complimentary gifts and accessories that came with the item.

Refund Process

We process refunds after we receive and verify the returned products at our warehouse.

First, our team receives the returned product. Next, we check its condition and eligibility. After verification, we process the refund.

Credit Card, Debit Card and Net Banking

For credit card, debit card and net banking payments, we will refund the amount to the original payment account.

Once we receive and verify the returned product, we will process the refund within 24–72 business hours.

However, your bank may take another 4–5 business days to show the refund in your account.

Cash on Delivery

For Cash on Delivery orders, we will issue the refund through a bank transfer.

Therefore, please email your bank details and billing information to our customer service team.

Once we receive and verify the returned product and your bank details, we will process the refund within 24–72 business hours.

However, your bank may take another 4–5 business days to show the refund in your account.

Refund Through APNKART Coupons

In addition to regular refunds, we also offer refunds through APNKART coupons.

You can use these coupons for future purchases on APNKART. Therefore, you can choose this option if it suits your needs.

Contact APNKART

If you have questions about our Return and Refund Policy, please contact our customer service team at contact@apnkart.com.

For more information, you can also visit our Cancellation Policy and Shipping Policy pages.