Cancellation Policy

Cancellation Policy

Cancellation Before Shipment

If we have not shipped your order yet, you can request a cancellation.

To cancel your order, please email our customer service team at contact@apnkart.com. Also, include your order details in the email so that our team can process your request quickly.

Once we receive your cancellation request, we will cancel the order. After that, we will process your refund within 24–72 business hours.

Cancellation After Shipment

If we have already shipped your order, you can still request cancellation before delivery.

In this case, please contact our customer service team at contact@apnkart.com as soon as possible.

However, the courier may still attempt to deliver the cancelled order. Therefore, please do not accept the delivery.

After you refuse the delivery, the courier will return the order to us. Once we receive the product, we will check its packaging and condition. After verification, we will process your refund within 24–72 business hours.

Refund for Cancelled Orders

We process refunds based on the stage of your order and your payment method.

Refund Before Shipment

If you cancel your order before shipment, we will process your refund within 24–72 business hours after receiving your cancellation request.

Therefore, please contact us as soon as possible if you want to cancel an order before shipment.

Refund After Shipment

If you cancel an order after shipment, we will first wait for the product to return to our warehouse.

Once the product reaches our warehouse, our team will check and verify it. After that, we will process your refund within 24–72 business hours.

Refund for Online Payments

For payments made through credit cards, debit cards or net banking, we will send the refund to the original payment account.

Once we receive and verify the returned product, we will process the refund within 24–72 business hours.

However, your bank may need another 4–5 business days to reflect the refund in your account.

Refund for Cash on Delivery Orders

For Cash on Delivery orders, we will issue the refund through a bank transfer.

Therefore, please email your bank details and billing information to our customer service team.

Once we receive the returned product and your bank details, we will process the refund within 24–72 business hours.

However, your bank may need another 4–5 business days to reflect the refund in your account.

Refund Through APNKART Coupons

In addition to regular refunds, we also offer refunds through APNKART coupons.

You can use these coupons for your future purchases on APNKART. Therefore, you can choose this option if it suits your needs.

Discount Vouchers and Loyalty Points

Discount vouchers apply to one-time purchases only.

Therefore, if you cancel an order, we will consider the discount voucher as used. You cannot use the same voucher again.

If you used loyalty points for your order, we will credit the points back to your account after cancellation.

How to Cancel Your Order

To request a cancellation, please email our customer service team at contact@apnkart.com.

Please include your order details in the email. This will help our team identify your order and process your request faster.

Finally, our team will review your request and confirm the cancellation based on your order status.